Privacy policy

1.Introduction (Privacy Policy)
https://www.jetpackstay.com is an online travel agency registered in the UK at Barking City Council, Essex. We are ('we,' 'our,' or 'us' refers to https://www.jetpackstay.com) committed to protecting your privacy. The Privacy Policy given here explains how we collect, use, store, and protect your personal information when you use our website for travel booking, or for other purposes.
We comply with the all-relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR). In addition, we follow the EU General Data Protection Regulations (EU GDPR), USA Data Protection Laws, Canada Data Protections Laws. We also follow the Data protection laws published by Australia, New Zealand, South Korea, Japan, China, India and other Asian or African countries in line with the UK Data protection rules and Regulations. Most importantly, when you use our website, you consent to collect and process your personal data in accordance with this Privacy Policy.

We believe that, by following the UK, USA, Canada and Europe Data Protection Laws we do not violate any data protection laws applicable to their own countries but we satisfy their own requirement of Privacy Policies.

2. Information We Collect
As a travel company it is important to collect certain information about you and your travel plan, the country locations and the hotels you would like to stay prior to the confirmation of your Travel Itinerary. Certain information is automatically collected from the web browser when you search with our URLs. We also should request you to provide some personal information about you as it is required by law since we are a travel company, facilitating your International Travel Itinerary with your valid passports. The information we collect:
a) When you make an enquiry or booking:
Full name, date of birth, gender, title
Postal address, phone number, and email address
Passport details (including nationality and city of birth)
Travel insurance details (If necessary)
Flight and accommodation information (if not booked through us)
Dietary preferences and medical conditions (if disclosed for travel purposes)
Emergency contact (next of kin)
b) When You Visit Our Website
IP address, browser type, and device information
Cookies and tracking data (see Section 7 on Cookies)
Referral source (how you found our website)
c) When You Interact with Us on Social Media
Your public profile information (as per the platform’s privacy settings)
Messages, comments, and feedback

3. How We Use Your Information:
We process personal data for the following purposes;
To manage and confirm travel bookings
To provide customer support and respond to inquiries
To process payments securely
To comply with legal and regulatory requirements
To enhance user experience through website analytics
To send promotional offers (only with your consent)

4. Legal Basis for Processing Your Data:

We process your personal information under the following legal grounds:
Contractual necessity: to fulfil travel bookings and related services
Legal obligation: to comply with tax, immigration, and regulatory laws
Legitimate interests: for security, fraud prevention, and improving services
Consent: for marketing communications (you can withdraw consent

anytime)

Please note that we strictly follow the UK, Data Protection Laws and

Regulations which are applicable to the UK. If you are still not sure about

Data Protection Laws and Regulations please find the URLs underlined here:

UK General Data Protection Regulation (UK GDPR) and the Data Protection

Act 2018.

5. Sharing and Disclosure of your information
Your personal information and privacy data is safe with us and we do

not disclose this information to anyone or third parties.

However, we may share your data with:
Travel Partners: Airlines, hotels, and service providers for booking

Arrangements with our Affiliated Companies: Aviasales, Expedia, KK Resort

Sri Lanka (Sri Lanka Head office, who arrange all our

Adventure travel programmes in Sri Lanka and in Maldive Islands) if

necessary. If your travel booking is made through Expedia, we do not

disclose your data to any other travel company, even if they request unless

you have given your permission to do so.

Legal Authorities: When required to comply with legal requests
Payment Processors: Secure third-party platforms for transactions

6. International Data Transfers
Since we operate globally, your information may be transferred outside the UK and EU. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.

7. Cookies and Tracking Technologies

(You may find cookies information under the Terms and Condition of this website also)
The GDPR requires websites to obtain explicit consent from users before placing cookies on their devices that process personal data. The key requirements for valid GDPR cookie consent are: Consent must be freely given through affirmative action, such as clicking an “Accept” button.

8. Data Security Measures

We implement security measures, including: encryption of sensitive data

Secure servers and firewalls, Limited access to your personal data.
Despite these measures, no system is completely secure. We encourage users

to protect their login credentials.

9. Retention of Your Personal Data:

We keep your personal information for a certain period due to our legal obligations or to resolve disputes, if necessary, when raised by any government.

10. Your Rights Under GDPR & You have the following rights:
Right to access your personal data
Right to correct inaccurate information
You have the right to request for the deletion of your data at any time from

our database if you have not

travelled with us or not willing to use our services in the future.
Right to restrict processing and right to data portability
Right to object to data processing & Right to withdraw consent for

our marketing you can contact us at the email given at the end of our Privacy Policy.

11. Third-Party Links:
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal data to their websites.
12. Updates to this Privacy Policy:
From time to time we may update this Privacy Policy periodically. The latest version will always be available on our website/websites. Any changes to our privacy policy will be published in our websites and if necessary we will notify our customers who have been registered in our database.
Complaints or for further information please contact GDPR UK Office, UK Office Contact Address:

Emails and Telephone number:
For GDPR inquiries in the UK, you can contact the Information Commissioner's Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by phone at 0303 123 1113, or by email at casework@ico.org.uk.

For general GDPR compliance inquiries regarding European Union institutions and bodies, you can contact the European Data Protection Supervisor (EDPS) at edps@edps.europa.eu or by phone at +32 2 283 19 00.
Website: edps.europa.eu

California data privacy inquiries related to the California Consumer Privacy Act (CCPA), you can contact the California Privacy Protection Agency (CPPA) via email at info@cppa.ca.gov or by phone at 916-572-2900.
Please find the URL for https://www.ca.gov/departments/315/ California Privacy Protection Agency (CPPA)
You can also download the Complaint form from https://www.ca.gov/departments/315/services/1187/

Canadian Residents:
To contact the Office of the Privacy Commissioner of Canada (OPC), which is the relevant authority for Canadian GDPR-related inquiries, you can call their toll-free number at 1-800-282-1376

Contact Us
If you have any questions about our Privacy Policy, please contact us:

Our travel agency:

+44 7922547219 UK (We accept only WhatsApp calls due to Scam and Nuisance Calls) or by e-mail admin@jetpackstay.com

Please Read our Privacy Policy